An online receipt or email is required for all returns and exchanges.
Returns or exchanges must be made within 7 days or purchase, on defective items. A return label will be shipped to you via email and the process will initiate as soon as the item is received.
All returns will be processed as an online account credit of equivalent value. No cash refund will be made.
NO RETURNS OR EXCHANGES ON ANY TCG (Pokemon, YuGiOh etc.) & FUNKO PRODUCTS
For POS Orders
A receipt is required for all returns and exchanges.
Returns or exchanges must be made within 7 days or purchase, on defective items.
All returns will be processed as exchange or store credit of equivalent value. No cash refund will be made.
NO RETURNS OR EXCHANGES ON ANY TCG (Pokemon, YuGiOh etc.) & FUNKO PRODUCTS
Pre-Orders
Cancellation of Pre-Orders will incur a 10% processing feecalculated based on total order value. Release date delays, product allocations, production or distribution factors and other logistics are out of our control. No exceptions will be made.
All orders containing Pre-Order products will be held until the release/arrival of all items in that order.
Release dates are subject to change due to errors or delays in regards to publishing, distribution and/or other unforeseen circumstances.
Please email us on info@loadingscreen.ca if you have any other queries.
